By visiting, registering or making a purchase from the Bespokes website, you agree to the following terms and conditions. This does not affect your statutory rights.
BOOKING & CANCELLATION
We require payment in full upon booking. Cancellations must be received in writing and Gift Boxes returned to us, unopened, within the following 14 days.
It is important that you have taken reasonable care of the unwanted Gift Box and its contents and return it in a re-saleable condition. Returns will only be accepted if the contents are in their original packaging and labelling, undamaged and unused.
You are responsible for the cost of the return postage of your unwanted Gift Box, so we recommend that registered post is used to be sure it gets back to us.
Gift Boxes are not refundable, however should the recipient prefer an alternative experience, they are interchangeable.
Once the recipient has booked a specific date for their experience, they are bound by our terms and conditions. Once a date is confirmed, it is not possible to change this date unless we agree to a change due to extenuating circumstances. Whereby a date cannot be changed, it will not be possible to issue a refund.
In the unlikely event that we need to cancel the experience after a date has been booked, we will contact you and make arrangements for an alternative date. In the event of cancellation, Bespokes will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
PAYMENT & TAXES
All prices are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT) at the present rate. The current rate of VAT is 20%.
All payments must be made in British Sterling (£). We accept Visa, MasterCard, Switch, Solo, Delta and Electron.
If ordering from overseas or from a foreign currency account, you may be charged fees by your bank to process the transaction. These fees are in addition to any prices on our website and are beyond our control.
Postage and packing charges are in addition to the price of any goods and are clearly stated before the point of purchase.
Whilst Bespokes are happy to deliver internationally, customers are liable for any local taxes or import duties incurred as a result of delivering to international destinations.
Gift Boxes ordered before noon on a weekday for delivery by Second Class Royal Mail will be dispatched the same working day (excluding Bank Holidays). You may request Next Day delivery (for delivery to the UK only) for an additional charge.
Bespokes cannot be held responsible for any goods damaged in the post or any postal delays. Bespokes must wait 7 working days before deeming the Gift Box as lost. You must advise us of non-receipt within 10 days of purchase and Bespokes will re-issue via the original delivery method free of charge.
Gift Box Voucher Codes are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. Bespokes accept no liability in these circumstances.
Gift box voucher codes are valid for 12 months from the date of purchase, unless otherwise stated. A voucher code will be deemed to be invalid if it is out of date (the validity date will be clearly highlighted upon booking. The recipient is free to book their preferred date for their chosen experience. Vouchers codes can only be extended if they are still inside the expiry date. If the recipient is unable to utilise the voucher before the expiry date, then the voucher can be extended for 6 months for a standard administration fee of £50 + VAT.) All experiences should be booked before the expiry date of the voucher code.
All vehicles and experiences are offered subject to availability. If for any reason the vehicle is unavailable or unroadworthy, Bespokes has the right to change the exact vehicle specification and colour if necessary and you will be informed of this as early as possible prior to the hire. Bespokes have the right to cancel a booking if the weather conditions are deemed to be too dangerous for the driver and vehicle and a choice of an alternative date will be forthcoming.
For self-drive hires, the inclusive Fully Comprehensive insurance covers, ‘Insured and one Additional Driver’, both of minimum age of 28 years. Charge for any other additional driver is £10* per day, £15* per weekend and £30* per week, subject to our insurer’s approval and a maximum of 4 drivers.
AGE AND LICENCE RESTRICTIONS
Experiences are based on drivers being aged 28 to 65 years of age. However for self-drive hires, additional insurance can be arranged for drivers aged 25 to 28 at a cost of £15* per day, £25* per weekend and £50* per week. All drivers must have held a full licence for a minimum of two years, must have no more than 6 current points on their licence and are subject to approval on completion of a Bespokes insurance proposal form. Any convictions for drink or drug driving, dangerous or careless driving within the past 5 years will not be accepted. The following vehicles are available for hire for drivers between the age of 25 and 28: Aston Martin DB7 Volante, HMC MK IV, Jaguar E-Type, Morris Minor Convertible, Morgan +4, Morgan +8, Morgan 4/4, Lotus Elise Mk1, Lotus Elise S2, Porsche 911 (964) Convertible, Ferrari Dino (Replica) and Ford Mustang GT. Overseas licenses are accepted subject to the above conditions.
HEIGHT & WEIGHT RESTRICTIONS
The minimum height required to drive our vehicles is 5ft, a maximum height of 6ft 3in and a maximum weight of 20 Stone.
EXCESS & SECURITY DEPOSIT
(A) As a security bond
(B) As payments towards any mechanical damage which is not covered by our Insurers, eg, tyres, wheels, clutch, gearbox and which was sustained during the hire period, excluding normal wear and tear, due to misuse and abuse.
(C) As an insurance excess against any accidental damage or loss caused to the vehicle by a third party or the hirer. The hirer is liable for the amount shown as Excess Deposit. Collision Damage Waiver (CDW) is available to reduce this. Please see below.
(D) Additional charges incurred during hire for excess mileage and, or, petrol reimbursement charges. The Excess Security Deposit is as per the tariff.
No consequential loss liability will be covered.
COLLISION DAMAGE WAIVER
Collision Damage Waiver (CDW) reduces your liability against accidental damage to the car, including theft and vandalism, regardless of who is at fault. At a nominal extra charge CDW is now available and if accepted, the liability will reduce as detailed below. This facility is restricted to UK Driving Licence holders only and is not available for one-day hire contracts, when travelling abroad, or any of the cars subject to a higher excess than £2,000.
CDW: Original Excess £1000 – Reduces to £300 on payment of additional CDW at £75* per weekend or £150* per week. Original Excess £2000 – Reduces to £700 on payment of an additional CDW at £150* per weekend or £300* per week.
USE OF VEHICLE
The hirer may use the vehicle for the purpose of their business and for social domestic and pleasure purposes. The vehicles may not be used for any purposes for which they are not expressly designed. Further, the hirer will not use or permit the vehicles to be used for hire, driving tuition, towing, racing or pace-making, or for competing in any rally, or any other form of motor sport, track days, or for any illegal purpose whatsoever.
You will be provided with a full tank of petrol and the vehicle must be returned with a full tank. If, however, this is not the case any reimbursement for petrol will be charged at the pump price, plus £25 +VAT administration charge.
Please note most of our cars may be taken out of the UK. Ireland (Eire) is not part of the UK. Prior notification is required so that overseas insurance and European Breakdown Cover can be arranged. There will be an additional charge for this, and the Excess Deposit will be doubled.
HOURS OF HIRE
Weekend Rentals run from Friday to Monday. 1 day midweek covers from 9am to 9am the following day. 3 day midweek hire covers from 9am Tuesday to 5pm Thursday. Single day rentals are also available during the weekend charged at half the weekend rate.
The mileage allowance is 150 miles a single day, 225 miles for 2 days, 300 miles for 3 days and weekends and 700 miles per 7 day week. Single day rentals during the weekend have an allowance of 100 Miles Only. Excess mileage is as per the current Tariff. Pre-paid miles are available at a reduced rate of a third off. Unused pre-paid miles are not refundable.
Delivery can be arranged throughout the UK, at an additional nominal charge. Please see our Collection and Delivery map for the tariff.
Experiences are subject to change without prior notice, however once a car has been booked and payment received, we will not alter the price for that hire. All rentals are subject to Bespokes additional Terms and Conditions on the reverse of the Hire Agreement and all drivers are subject to approval by Bespokes and the company’s insurers.
* Please note that VAT is applicable, as asterisked above.